InterContinental Boston by IHG

The facilities at the InterContinental were comfortable and well-maintained — the physical environment deserves praise. However, the human aspect, particularly the front desk and restaurant staff, would benefit from reflecting more deeply on what true service means. Initially, I thought my experience was just a one-off, but after reading other reviews, I realized similar issues have been raised by others as well. Considering the reputation of the InterContinental brand, it's surprising to see such consistently lukewarm feedback. It shouldn't be this difficult to deliver the level of service expected from a hotel of this caliber. A bit of honest introspection may be in order.

Check-in was smooth and efficient, and while I waited for my friend to arrive, I grabbed a drink at the hotel restaurant. The atmosphere was relaxing, and our waiter was excellent—attentive, friendly, and made a great cocktail recommendation.

I'd like to give an 8.5 if I could. Excellent location - walking distance to many sites, shops and restaurants as well as an easy walk to South station. The included breakfast buffet was good - not remarkable but more than sufficient (eggs, bacon, sausage, pancakes or French toast, fruits, yogurt, cereal, toast). The gym was very nice - a decent size with plenty of amenities (towels, peloton bikes). We just happened to get a great deal on a nicer room because it was a slow weekend. For that reason it was a good value - I don't know if I'd still feel that way if we'd paid the standard rate. So, I guess keep an eye out for good last minute deals!

Everything

We love the property being in the middle of the Financial District. Close to everything, made the trip walkable or very short drives to anywhere we needed to go. Rooms are spacious are very well appointed. This is our second time staying at the Intercontinental.